Customer care
Good questions.
How are the products made?
Products are printed on demand and fulfilled by Printful after you order.
How long will my order take?
Production usually takes an estimated 2–5 business days for most products. Transit time is additional and depends on the destination and shipping option. Please read Shipping & production.
Can every product ship to my country?
Availability varies by product, variant and destination. Check product restrictions and the delivery options at checkout. Contact us before ordering if you are unsure.
Can I change my mind or choose another size?
We do not offer voluntary change-of-mind returns or size exchanges for made-to-order products. Applicable statutory cancellation and consumer rights remain. See Returns & refunds.
What if the item arrives damaged or incorrect?
Email your order number, a description and clear photographs to leo.li.jun.hao@gmail.com promptly. For Printful quality claims, report within 30 days of delivery. Statutory rights are unaffected.
What if my order has not arrived?
Check tracking and contact us. For a Printful lost-transit claim, report promptly and within 30 days of the estimated delivery date. Statutory rights are unaffected.
Are room mockups to scale?
Room mockups illustrate how the artwork might look in an interior. They are not to scale. Refer to the product's actual size options before ordering.
How do I contact you?
Email leo.li.jun.hao@gmail.com or use the Contact page. Include your order number for an existing order.